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Meet Brooke Billingsley 
Engaging, informative and funny Brooke Billingsley has been speaking professionally for the past 20 years. As a business owner, author and trainer she brings her expertise to the platform by interacting with her audiences. As co-owner of Perception Strategies, Inc., a healthcare market research company, Brooke shares best practices, effective communication for managers, and winning behaviors gathered from 50,000 individual healthcare mystery shops. Brooke has been featured on Good Morning America, NPR, Wall Street Journal and a multitude of print media. Brooke will customize her talks to fit your audience and share relevant resources.
A Testimonial... Brooke, You were a big hit and I have had a lot of very positive feedback about your presentation. I really appreciate that you came a few days early so that you could visit some of our facilities & practices -- weaving our story into your presentation was very effective. Again, thank you for a great presentation and for being an important part of our retreat! Kenna Stock
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Upcoming Speaking Engagements JAN. 26 & 27, 2011 St. Elizabeth Health System (Training) FEB. 9-12, 2011 Johns Hopkins Health System (Training) MAY 17, 2011 Indiana Statewide Association of REC's MAY 26, 2011 America Empresarial NOV. 25-27, 2011 Women's Retreat on Personal Perception Get Brooke's Book, Turn Your Customer On
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Customer service consultants Brooke and Kevin Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters.